Schreier sees significant added value not only for the customer, but also for partners: "No matter what infrastructure the partner finds at the customer: with XPhone Connect he can always use the same platform, whether as an end-to-end solution or an extension of existing UC applications." The benefit for the channel: they only need to acquire the necessary know-how in sales and support for a single solution.RingCentral for Skype for Business now works seamlessly with RingCentral Video. If used properly it can also dramatically increase customer satisfaction." Uniform UC platform for a wide range of different infrastructures "If an employee automatically has key information such as customer number, payment terms or open support tickets to hand when a call comes in, he not only increases his efficiency significantly. "Data are the ultimate currency not just for Google and Facebook ," says Schreier. Microsoft Dynamics, SAP or Salesforce, in future the dashboard will automatically show in the Skype for Business client. If a contact is found in a data source for which there is a dashboard, e.g. The data fields and actions for this can be put together in a few steps via drag and drop and then rolled out centrally. The dashboards are created and maintained centrally by the administrator. "New Opportunity", "New Appointment"), which can also be run directly from the client. At the same time actions can be defined (e.g. Via the Dashboard, practically any information about the contact stored in the connected data sources, such as the ERP, HR or CRM system, can be displayed immediately when a call comes in. In a CeBIT preview C4B is showing the next integration stage already: the AppLink Dashboard for Skype for Business. Skype for Business Dashboard: direct connection to ERP, CRM & Co.
These data sources are also used to identify incoming callers.
The connection itself is realised with a graphical interface: frequently used data sources (Microsoft Dynamics, Outlook, Telefonbuch Deutschland etc.) are preconfigured, all other sources can be added via drag and drop. With the latest Connect release this function is also available for Skype for Business and Cisco Jabber 11: if XPhone Connect is used as a complementary solution you can access contacts from all connected data sources directly within the respective UC client via free-text search.
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